Our terms, made clear.

By accessing the website, creating an account, adding products to your cart, placing an order or otherwise using NeelYash, you agree to these Terms and Conditions and the policies referenced in them.

If you do not agree with these Terms, you should not use the website or place an order through it.

Nothing in these Terms is intended to exclude or restrict any statutory consumer right that cannot lawfully be excluded or restricted.

You should be legally capable of entering into a binding contract when placing an order through NeelYash.

If you are not legally competent to contract, the website should be used for a purchase only through a parent, legal guardian or another person legally authorised to enter into the transaction.

You are responsible for ensuring that information submitted when using the website is accurate, complete and current.

Certain website features may allow or require you to create a customer account.

You are responsible for maintaining the confidentiality of your account credentials and for reasonable activity occurring through your account.

• Provide accurate account information.
• Keep your contact details reasonably up to date.
• Do not provide your password or login credentials to unauthorised persons.
• Notify us if you reasonably believe your account has been accessed without authorisation.

We may restrict access to an account where reasonably necessary to investigate security, misuse, fraudulent activity or a breach of these Terms.

NeelYash offers women's fashion products including Sarees, Kurta Sets, Short Kurtis and Cord Sets.

We aim to present product names, descriptions, sizes, colours, images, prices and other available information as accurately as reasonably possible.

However, the appearance of colours may vary between screens and devices. Minor differences may also occur in photography, presentation, pattern positioning, finishing or other characteristics where applicable to the nature of the product.

Product prices are displayed on the website in Indian Rupees unless otherwise indicated.

Applicable taxes, shipping charges or other amounts, where relevant, may be displayed as part of the product, cart or checkout process.

Prices and offers may change from time to time. A change to a listed price does not automatically affect an order that has already been validly accepted at a confirmed price, except where permitted by applicable law or where there has been an obvious error requiring correction.

Discounts, promotional codes or special offers may be subject to separate eligibility conditions, validity periods, product restrictions or usage limits.

Placing products in a shopping cart does not reserve those products. Product availability may change until the order process is completed.

An automated acknowledgement confirming that we have received your order request does not necessarily mean that every aspect of the order has been finally accepted or dispatched.

We may decline or cancel an order where reasonably necessary, including in cases involving unavailable stock, unsuccessful payment, suspected fraud, incorrect information, an obvious pricing or technical error, or inability to fulfil the order.

Where a prepaid order is cancelled by us after successful payment, any applicable refund will be handled in accordance with the relevant payment, cancellation and refund process.

Available payment methods are shown during checkout and may vary depending on the website configuration, transaction type or payment service availability.

Electronic payments may be processed using independent banks, payment gateways or payment service providers. Such providers may apply their own terms, verification requirements and security procedures.

An order should not be treated as successfully paid solely because an amount appears to have been debited from your account. Where payment confirmation is delayed or unsuccessful, the relevant transaction status may need to be verified with the payment provider.

Orders are shipped to the delivery address supplied by the customer during checkout.

Customers are responsible for checking that the delivery address, postal code, mobile number and other delivery information are correct before submitting the order.

Delivery dates or timelines displayed or communicated are estimates unless expressly stated otherwise. Actual delivery may be affected by courier operations, location, weather, public holidays, operational events or circumstances outside our reasonable control.

Detailed shipping terms should be read in our Shipping Policy.

Eligibility for a return, replacement or refund depends on the circumstances of the order and the conditions set out in the applicable NeelYash policy.

Customers should inspect products after delivery and contact us within the applicable policy period if there is an eligible issue.

Products returned to us may need to satisfy the relevant return conditions, including requirements concerning condition, use, tags, packaging or other criteria described in the Return Policy.

A customer may request cancellation subject to the stage of processing and the conditions stated in our Refund & Cancellation Policy.

Once an order has reached a stage where cancellation cannot reasonably be processed, the customer may need to follow the applicable return procedure after delivery, where the product is eligible.

We may also cancel an order where fulfilment is not possible or where cancellation is otherwise reasonably necessary and permitted by law.

You may use NeelYash for lawful personal shopping and related purposes.

You must not knowingly:

• Use the website for unlawful or fraudulent activities.
• Attempt to gain unauthorised access to accounts, systems, databases or administrative areas.
• Introduce malicious code, viruses or other harmful technology.
• Interfere with the normal operation or security of the website.
• Use false identity, payment or delivery information for fraudulent purposes.
• Copy, scrape or systematically extract website content for unauthorised commercial exploitation.
• Use NeelYash branding in a manner that falsely suggests association, endorsement or ownership.

The NeelYash brand name, website presentation, original written content, graphics, logos and other materials owned by or licensed to us may be protected by applicable intellectual property laws.

Access to the website does not grant ownership of such intellectual property.

You must not reproduce, distribute, commercially exploit, modify or represent our proprietary materials as your own without appropriate permission, except where such use is otherwise permitted by law.

The NeelYash website may interact with third-party services such as payment gateways, courier providers, map services, analytics tools or external websites.

Independent third parties may operate under their own terms, policies and technical systems. We are not responsible for independent content or conduct of a third-party website merely because a link or integration appears on NeelYash.

Personal information collected in connection with your use of NeelYash is handled in accordance with our Privacy Policy and applicable requirements.

Please review the Privacy Policy for more information about the types of information that may be processed, the purposes for processing and available privacy choices.

We aim to keep the website reasonably accessible and accurate, but uninterrupted or error-free operation cannot be guaranteed at all times.

Website availability may be affected by maintenance, hosting issues, network disruption, payment systems, third-party services, security incidents or other circumstances.

To the maximum extent permitted by applicable law, NeelYash and NEELYASH TECHNOLOGY PRIVATE LIMITED will not be responsible for losses that are remote, indirect or not reasonably foreseeable and that do not arise from a legal responsibility that cannot lawfully be excluded.

Performance or fulfilment may occasionally be affected by events reasonably outside our control, including severe weather, natural events, transportation disruption, governmental measures, strikes, telecommunications failures, payment network failures, widespread technical outages or similar circumstances.

Where such an event affects an order, we will take reasonable steps appropriate to the circumstances and applicable law.

When you use the website, place an order or communicate with NeelYash electronically, communications relating to your transaction may also be provided electronically, including through email, website notices or other available digital channels.

Electronic order confirmations, invoices, payment notices and other transaction records may form part of the records relating to your purchase.

These Terms and transactions through NeelYash are governed by the applicable laws of India.

We encourage customers to first contact us regarding an order or service issue so that the matter can be reviewed and, where possible, resolved directly.

Subject to rights and forums available to consumers under applicable law, other disputes relating to these Terms may be subject to the competent courts or authorities having jurisdiction in accordance with law.

Nothing in this section requires a consumer to give up a statutory right to approach an appropriate consumer commission, authority or other forum made available by applicable law.

We may revise these Terms from time to time to reflect changes to the website, our business practices, applicable policies or legal requirements.

The current version will be made available on this page. The updated version will ordinarily apply from the date stated on the page and to subsequent use of the website as applicable.

Terms applicable to a completed transaction remain subject to applicable law and the circumstances of that transaction.

If you have an enquiry or grievance relating to the website, a product, an order, payment, delivery, return or refund, contact NeelYash using the details below.