From NeelYash to your doorstep.

This Policy explains the general shipping and delivery process applicable to orders made through the NeelYash website.

It should be read together with our Terms & Conditions, Return Policy and Refund & Cancellation Policy.

Whether an order can be delivered to a particular address depends on the delivery locations supported by our available logistics or courier partners.

Delivery availability may be determined using the postal code or delivery address entered during checkout.

A location that is serviceable at one time may occasionally become temporarily unavailable because of courier coverage, operational restrictions or other circumstances.

After an order is successfully received, it may undergo confirmation, payment verification, stock verification and fulfilment processing before dispatch.

Processing time is separate from courier transit time. An order is considered dispatched when it has been prepared for shipment and handed over or assigned to the relevant logistics process.

Shipping charges, where applicable, are determined according to the order, delivery destination, available shipping method and other relevant checkout conditions.

The applicable shipping amount will ordinarily be displayed during the cart or checkout process before you complete payment.

Promotional free-shipping offers, where available, may be subject to minimum order values, selected products, locations, promotional periods or other conditions displayed with the relevant offer.

Delivery timelines depend on factors such as the destination, product availability, dispatch location, courier service and operational conditions.

Where an estimated delivery date or delivery window is displayed during checkout, tracking or order communication, it should generally be understood as an estimate rather than an absolute guarantee, unless expressly stated otherwise.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please verify the following before completing checkout:

• Recipient name.
• House, building or flat information.
• Street, locality and city information.
• State and correct postal code.
• An active mobile number that can be used for delivery communication.

Once an order has entered processing or has been dispatched, an address change may not always be possible.

If you discover an address error, contact us as soon as possible. We will review whether a correction can still reasonably be made.

Where tracking information is available for a shipment, customers may use the NeelYash order tracking facility to review available order or shipment updates.

Tracking information may not appear immediately after shipment creation. Courier systems may require time to receive and update the first shipment scan.

Courier personnel may attempt to contact the recipient using the mobile number provided with the order when necessary for delivery.

If a delivery attempt is unsuccessful because the recipient is unavailable, the address cannot be located, access is restricted or another delivery issue occurs, further action will depend on the courier's operational process.

Customers should monitor available shipment updates and respond to legitimate courier communication relating to their delivery.

Although we aim to facilitate timely delivery, shipments may occasionally take longer than initially estimated.

Delays may arise because of:

• Courier or logistics network disruption.
• Severe weather or natural events.
• Public holidays or unusual shipment volumes.
• Transportation disruption.
• Incorrect or incomplete delivery details.
• Remote-location service limitations.
• Security or regulatory restrictions.
• Events reasonably outside our operational control.

If a shipment appears significantly delayed, please contact NeelYash with your order number so we can review the available shipment information.

Customers should reasonably inspect the outer shipment package at the time of receipt wherever possible.

If the package appears materially damaged, opened or tampered with, please retain relevant packaging and evidence and contact NeelYash as soon as reasonably possible.

If the product inside has a problem that may qualify for return or replacement, the request will be reviewed according to the applicable Return Policy.

If available tracking suggests an unusual delay, failed movement or possible loss of a shipment, contact NeelYash with your order details.

We may review the shipment information and, where appropriate, coordinate with the applicable courier or logistics provider to investigate the status.

If the shipment is confirmed as lost or otherwise cannot be completed, the appropriate resolution will be determined according to the circumstances of the order and applicable policy or law.

An order may be returned to the sender by a courier if delivery cannot be completed.

This may occur, for example, when:

• The delivery address is incomplete or incorrect.
• The recipient cannot be reached.
• Delivery is refused.
• Available delivery attempts are unsuccessful.
• The location cannot be serviced as expected.

When an undelivered order is returned to us, any available reshipment, cancellation or refund option will depend on the circumstances and the applicable NeelYash policies.

If a customer no longer wishes to receive an order, contacting NeelYash before dispatch is preferable to refusing a delivery.

Once an order has been dispatched, cancellation may no longer be operationally possible.

A refused prepaid shipment does not necessarily result in an immediate refund. The shipment may first need to return through the courier network and the transaction may then be reviewed according to the applicable cancellation and refund terms.

Delivery of an order and eligibility to return a delivered product are separate processes.

If you have received a product and wish to request a return, replacement, cancellation-related refund or other post-delivery resolution, please review the applicable policy.

We may update this Shipping Policy to reflect changes in our delivery processes, courier arrangements, website features, business practices or applicable requirements.

The latest version will be published on this page. Customers are encouraged to review the applicable shipping information when placing an order.

If you have a question regarding dispatch, tracking, delivery or an undelivered shipment, contact the NeelYash team and provide your order number along with relevant details.