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This Policy describes the general conditions applicable when a customer wishes to return a product delivered through a NeelYash order.

It should be read together with our Refund & Cancellation Policy, Shipping Policy and Terms & Conditions.

Nothing in this Return Policy is intended to limit a remedy or consumer right that cannot lawfully be excluded.

Depending on the circumstances and available evidence, a return request may be considered where:

Unless the nature of the complaint itself makes a condition impossible, a product being returned should ordinarily be kept in substantially the same condition in which it was received.

These conditions are intended to help verify and process a return and do not remove statutory remedies that may apply where a product is defective, damaged, wrong or otherwise subject to a legal remedy.

If you receive a product that is different from the item reflected in your confirmed NeelYash order, contact us promptly with your order information.

Please keep the item unused and preserve available tags, packaging and accessories while the request is reviewed.

Where the wrong-item claim is verified, an appropriate return, replacement or other resolution will be arranged according to the circumstances.

If a product appears damaged or defective when delivered, contact NeelYash as soon as reasonably possible after discovering the issue.

Do not continue using, washing, altering or repairing the item before contacting us if doing so may prevent the original issue from being reasonably assessed.

We may request photographs or other reasonable information to understand the reported issue.

Customers should review product descriptions, available size information, photographs and other displayed product details before ordering.

Screen settings, lighting and photography may cause some colour variation in how products appear on different devices.

A change-of-mind, personal preference or fit-related return is not automatically treated in the same way as a damaged, defective or wrong-product claim.

Where NeelYash expressly offers a return or exchange option for such a product, the request will be subject to the stated conditions and the item's condition.

Subject always to applicable consumer rights, a return request may be declined where the issue arose after delivery because of circumstances attributable to improper handling or use.

Examples may include:

• Product has been intentionally damaged after delivery.
• Product has been washed after receipt before reporting a non-latent issue.
• Product has been tailored, cut, altered or materially modified by the customer.
• Product shows material signs of extended use unrelated to the reported issue.
• Original accessories or components have been removed or lost where necessary for the return.
• Damage results from improper storage, cleaning or handling after delivery.
• The returned item is different from the product supplied in the relevant order.

To request a return, contact the NeelYash team using the contact information provided below.

Include:

• NeelYash order number.
• Customer name.
• Email address or mobile number associated with the order.
• Product concerned.
• Clear description of the reason for return.
• Photographs or other supporting information where relevant to the issue.

Sending a request does not by itself confirm that a return has been approved. The request may first need to be reviewed.

For damaged, defective, wrong-item or missing-item claims, NeelYash may request reasonable photographs or other information to understand and verify the reported issue.

Useful photographs may include:

• Full view of the product.
• Clear view of the reported defect or damage.
• Product tag or label where relevant.
• Outer packaging if transit damage is reported.
• Products received where a wrong-item claim is being made.

The available method for returning an approved product may depend on courier coverage, customer location and the circumstances of the return.

Where return pickup is available and arranged, the customer should hand over the approved product along with any required packaging, tags and accessories.

If return pickup is not available, we may provide appropriate instructions regarding another return method where applicable.

Customers should not independently ship a product to the registered office or another address unless NeelYash has provided or confirmed the applicable return instructions.

A returned product may be reviewed after receipt to confirm the relevant order, product identity, condition and reason for return.

The review may consider whether:

• The returned item matches the relevant order.
• The reported issue is present where verification is reasonably possible.
• The product has been materially altered or damaged after delivery.
• Required accessories or set components are included.
• The request otherwise satisfies the applicable return conditions.

The outcome of the review will determine the applicable next step, subject to the circumstances and consumer rights that apply.

Depending on the reason for the return, product availability and the applicable remedy, a replacement or exchange may sometimes be offered.

A replacement product remains subject to stock availability.

Where the relevant replacement is unavailable, another appropriate resolution may be offered, including an applicable refund where due.

Returning a product and issuing a refund are separate stages.

Where a returned product qualifies for refund, the approved amount will be handled according to the NeelYash Refund & Cancellation Policy.

The time required for a refund to appear after initiation may depend on the payment method, bank, payment gateway or other financial service involved.

A product purchased using a discount, coupon or promotional offer is not automatically excluded from every applicable return remedy merely because a discount was used.

However, any voluntary promotional return or exchange condition expressly associated with an offer may apply, subject to applicable consumer rights.

Where a refund is due, calculation will ordinarily take into account the amount actually attributable to the returned product after applicable discounts.

Where an order contains several separately identifiable products, a return request may relate only to the affected eligible product rather than the entire order.

Where a product is sold as a set and the return concerns the complete set, all relevant components may need to be returned together unless otherwise agreed.

NeelYash may review unusual or potentially fraudulent return activity where there is a reasonable basis to do so.

We may decline a fraudulent claim, a return involving a substituted product, fabricated evidence or other misuse of the return process, subject to applicable law.

NeelYash may update this Return Policy to reflect changes in products, fulfilment arrangements, business processes, website functionality or applicable requirements.

The current version will be published on this page. A particular return request remains subject to its circumstances and applicable rights.

If you need assistance with a delivered product, contact NeelYash with your order number and a clear description of the issue.